Frequently Asked Questions
CBD FAQ
Hemp produces a broad range of naturally occurring chemical compounds called cannabinoids. CBD (short for cannabidiol) is one of many cannabinoid compounds produced by the plant.
CBD is known for its calming and anti-inflammatory properties, and is non-intoxicating.
Hemp plants and marijuana plants are both the same species, Cannabis sativa. However, while they may look and smell similar, hemp and marijuana are two different things.
Marijuana is cannabis that is cultivated to have high levels of Delta-9 THC (delta-9-tetrahydrocannabinol, the chemical compound that makes you feel “high”).
Hemp is cannabis that is cultivated to have an ultra-low quantities of Delta-9 THC. Because of its low Delta-9 THC, hemp is non-intoxicating, and it is federally legal to grow, sell, purchase, and ship.
Hemp plants have been used for a wide variety of purposes for more than 10,000 years, including fiber from the plant stems, protein from seeds and oils from the leaves and flowers.
While hemp plants do not have high concentrations of most cannabinoids, it is possible to isolate and extract different cannabinoids through a laboratory process.
In 2018, the U.S. Farm Bill created a legal distinction between “industrial hemp” and marijuana-cannabis. As a result, industrial hemp, defined as any cannabis plant that contains less than 0.3% Delta-9 THC, became federally legal. Despite this, a few states have implemented state-specific restrictions.
The legality of marijuana-cannabis (cannabis with over 0.3% THC [delta-9-tetrahydrocannabinol]) is a deeply-rooted issue and a current political topic. Many states have legalized the use of marijuana for medical and/or recreational use (specific regulations vary state-by-state), but it remains illegal at the federal level.
Prior to the 2018 Farm Bill, which legalized the regulated production of hemp, hemp was not differentiated from other cannabis plants. CBD was viewed as another cannabinoid, along with THC, that derived from the cannabis plant, which was deemed as federally illegal under the Controlled Substances Act. The Farm Bill effectively removed hemp and hemp extracts, including CBD, from the Controlled Substances Act and made it federally legal and accessible to mainstream consumers.
Since gaining legality, hemp and hemp-derived products, such as CBD, have experienced rapid growth and adoption as more research is conducted and consumers explore the potential benefits associated with hemp-derived products.
No – CBD will not make you feel high, even at high doses. Unlike THC, CBD is non-intoxicating.
Because CBD is non-intoxicating, you will not feel high after taking CBD. The effects of CBD are very subtle, and everyone experiences CBD differently, but in general, people report:
- Feelings of calm
- Clear-headedness
- Relief from mental and physical discomfort
- Improved rest
Please note that our products are not intended to treat, cure or prevent any disease or illness.
CBD dose will vary from person to person, and will depend on the specific concern being addressed. For most people, it makes sense to start with a moderate daily dose (25-50mg), and gradually increase as needed to achieve the intended effect.
When starting a new CBD routine, make sure to keep track of how much CBD you’re taking and whether or not your symptoms are getting better.
Please consult with your healthcare professional before incorporating CBD into your daily routine, particularly if you are taking prescription drugs.
When consumed orally, it may take up to 2 hours to feel the effects of CBD.
If after two hours you still don’t feel the desired effects, you could consider slowly increasing your dose. While some individuals may feel effects from a low dose of CBD, others will require a higher dose. Because CBD is non-intoxicating, you will not feel “high” after taking CBD, even at high doses.
Everyone reacts to CBD differently. While most people do not report negative side effects from CBD, some individuals may experience symptoms such as dry mouth, fatigue, drowsiness, or nausea.
Also, CBD may interact with some prescription medications and render them less effective. This isn’t totally out of the ordinary – some medications interact the compounds inside things as natural as grapefruit juice.
Consult your doctor before starting a CBD routine, especially if you are taking prescription medications.
CBD and other hemp derived cannabinoids are not tested for in routine drug screenings. However, there is a chance that hemp products may contain trace amounts of Delta-9 THC (<0.3%, in compliance with federal law). Because of this, we cannot guarantee that hemp-derived products will not show up on a routine drug screening. Please proceed with caution if you believe you may be subject to a drug test.
CBD and other cannabinoids interact with our body’s endocannabinoid system (ECS). Everyone has an ECS, regardless of whether you consume cannabis or not.
The ECS has three main components: endocannabinoids, receptors, and enzymes. Endocannabinoids are molecules that are naturally produced by our bodies. These molecules bind to receptors found throughout the body. When these receptors are activated, they signal to the ECS that it is time to go to work. Once the ECS process is over, enzymes in the system break down the endocannabinoids and free up the receptors.
Cannabinoids such as CBD and THC interact with our body’s ECS by binding to its receptors, just like a naturally produced endocannabinoid.
Experts are still researching the ECS, but so far, we know that it plays a role in regulating many of our body’s most critical systems, such as inflammation, sleep, mood, and memory. Clinical research on CBD is still new, but ongoing. Recently, the FDA approved Epidiolex, the first clinical treatment using CBD.
Several studies suggest CBD is non-toxic and well tolerated even in extremely high doses (>1500mg per day).
However, you should still consider a few things with regards to safety:
- CBD may interact with some prescription medications and render them less effective
- Some products being marketed as “CBD” do not contain the labeled dosages, and/or may contain substances that are harmful for human consumption.
Always ensure that the products that you are consuming come with a Certificate of Analysis (COA) from a third party laboratory that confirms that the product contains the advertised dosage and is free of harmful substances.
Each CLEO product receives a full panel test immediately after manufacturing, which confirms dosages and ensures that our products do not contain toxins or contaminants. Our Certificates of Analysis are easily found on our website.
Unfortunately CBD shouldn’t be used by everyone. CBD may interact with some prescription medications and render them less effective. This isn’t totally out of the ordinary – some medications interact the compounds inside things as natural as grapefruit juice.
If you are taking prescription medications, consult your doctor before starting a CBD routine.
Yes, you can take CBD along with your daily vitamins.
Yes, CBD is safe to use with alcohol in moderation.
In existing studies, including one by the World Health Organization, CBD has not been shown to have addictive qualities.
However, CBD research is still ongoing.
CBD is a naturally occurring substance, and is not known to cause cancer.
No, CBD is not known to cause “the munchies (the feeling of increased hunger sometimes associated with consuming marijuana)”
Delta 8 FAQ
Like CBD, Delta-8 (delta-8-tetrahydrocannabinol) is a cannabinoid found in the hemp plant.
However, unlike CBD, Delta-8 is mildly psychoactive, and can cause mild feelings of euphoria, stress-relief, general mood uplift, and/or relief from symptoms such as pain, inflammation, nausea, insomnia, or loss of appetite.
Delta-8 is mildly psychoactive, but 20mg is enough to take you to your happy place 🙂
If this is your first time taking Delta-8, we recommend you start with 1/2 gummy until you know how your body feels on Delta-8.
Everybody is different, but in general, people report:
- Feelings of euphoria
- Mental and physical relaxation
- Increased creativity
- Relief from physical discomfort
Delta-8 may show up on a routine drug screening. We cannot guarantee that you will pass a drug test if you take Delta 8.
If you believe you may be subject to a drug test, you shouldn’t consume Delta 8.
Yes! All CLEO products are tested for dosage and consumer safety at a DEA-certified lab. Lab results are available on our website.
CLEO Delta-8 products do not ship to AK, AZ, AR, CO, DE, ID, IA, MI, MS, MT, NV, NY, ND, OR, RI, UT, VT, or WA.
Though hemp is federally legal, some states have implemented state-level restrictions.
Subscription FAQ
Yes! Don’t worry, you can cancel your subscription at any time before the subscription renewal date via your CLEO account portal
1. Click on “Login/Register” in the menu bar
2. Log into your CLEO account
3. Click “Your Subscriptions,” find the subscription you wish to cancel, and click “View”
4. In the Order page, click “Cancel” (under Actions)
Unfortunately our platform does not support skipping a shipment at this time. However, you can update your delivery frequency at any time before your next subscription renewal date.
You can change your shipping address anytime before the subscription renewal date.
To change your shipping address:
1. Click on “Login/Register” in the menu bar
2. Log into your CLEO account
3. Click “Your Subscriptions,” find the subscription you wish to cancel, and click “View”
4. In the Order page, click “Change address” (under Actions)
5. Update your shipping address and click “Save address” at the bottom of the page
You can update your payment method at any time before the subscription renewal date.
To update your payment method:
1. Click on “Login/Register” in the menu bar
2. Log into your CLEO account
3. Click “Your Subscriptions,” find the subscription you wish to cancel, and click “View”
4. In the Order page, click “Change payment” (under Actions)
5. Input your new payment details and click “Change Payment Method”
Yes! You can increase or decrease your subscription quantity at any time before the subscription renewal date.
To change the number of items in your subscription?
1. Click on “Login/Register” in the menu bar
2. Log into your CLEO account
3. Click “Your Subscriptions,” find the subscription you wish to cancel, and click “View”
4. In the Order page, click “Upgrade or Downgrade” (under Subscription Totals, next to the subscription item)
5. Choose your updated subscription quantity, make sure the delivery frequency matches your desired subscription frequency, and click “Add to Cart”
6. Check out as usual (the total will be $0.00). Your subscription will now reflect the updated quantity
Unfortunately our platform does not support changing the types of items in your subscription at this time.
If you would like to add an item to your subscription, create a new subscription for that item. Both subscriptions can be managed easily via your CLEO Account Portal.
To remove an item from your subscription, cancel your existing subscription and create a new subscription only with the items you wish to continue receiving.
Yes! You can change the frequency of your deliveries anytime before the next subscription renewal date.
To update your delivery frequency:
1. Click on “Login/Register” in the menu bar
2. Log into your CLEO account
3. Click “Your Subscriptions,” find the subscription you wish to cancel, and click “View”
4. In the Order page, click “Upgrade or Downgrade” (under Subscription Totals, next to the subscription item)
5. Choose your updated delivery frequency, make sure the quantity matches your desired subscription quantity, and click “Add to Cart.”
6. Check out as usual (the total will be $0.00). Your subscription will now reflect the updated quantity
If you forgot your account password, click on “Login/Register” and click on the “Lost your password?” button.
Enter the username or email address associated with your CLEO account and click “Reset password”
Check your email for instructions.
If you’ve forgotten your CLEO account email or username, try searching your email for “Your CLEO Account Has Been Created.”
If you can’t find anything, reach out via the Contact Page, or directly at [email protected]. Our team will be happy to assist.
Shipping & Returns FAQ
You will receive a confirmation email once your order is placed.
Product tracking information will be sent after the order has been processed and shipped.
Your order will be processed and shipped within 1-3 business days (Mon-Fri)
Currently, we offer Standard, Priority, 2-Day, and Next-Day Shipping.
We offer free Standard shipping for orders over $50 and free Priority shipping for orders over $80.
Currently, we only ship to the U.S. states where edible CBD or Delta-8 are legally permitted.
Though hemp (the plant from which our CBD and Delta-8 inputs are derived) is federally legal, some states have chosen to implement state-specific restrictions.
Unfortunately it is not possible to update an order after it is placed in most cases.
However, it is possible to return unopened products for a full refund (excl. return shipping).
If you wish to make an update within 1-2 hours of placing an order, please email [email protected] with your order number.
We will try our best to accommodate your request.
Unfortunately it is not possible to cancel an order after it is placed. However, it is possible to return unopened products for a full refund (excl. return shipping).
To return an order, please email [email protected] with your order number and the reason for your return.
If your order is incorrect, defective, or damaged, CLEO will exchange your item at no additional cost to you.
Claims must be processed within 72 hours of order delivery.
To process a claim, please email [email protected] with your order number, a full description of the damage or defect, and photos if possible.
If the claim is for an incorrect order, we may request that you return the incorrect product with a prepaid shipping label.
CLEO accepts returns of unopened products within 30 days of delivery.
Products must be unopened and in their original packaging.
Due to the variability in CBD and Delta-8 experience from consumer to consumer, we are not able to offer money back guarantees.
If you would like to process a return, please email us with your order number at [email protected]. We always strive to improve our products and customer experience, so we would appreciate as much detail as possible regarding why you are not satisfied with the product. Once your return is accepted, we will send you a shipping label. Please note that the shipping fee will be deducted from the total refund amount.
You should expect to receive your refund within 30 days of giving your package to the return shipper, though in most cases payment will arrive much sooner.
This delay allows for shipping time, return processing, and payment processing through your bank.
Have we answered all of your questions? If not, feel free to contact us!